Video Conferencing Resources for Telepractice and Distance Learning

FAQ's for Telepractice

  • Q: What devices and web browsers support Cisco Meeting Spaces?
    A: We have put together a document outlining the supported platforms and web browsers for Cisco Meeting Spaces. Please note that only versions of hardware and software that are supported by their manufacturer can be supported by SWWC. For example, a computer running Windows 7 might seem to operate without issue, but Windows 7 is no longer supported by Microsoft, the manufacturer of Windows 7, and therefore it is not supported by SWWC.
    Q: I am unable to access permissions for my microphone and camera? 
    A: If you are using Chrome, you may need to access the Security and Privacy Settings. Follow the steps below:
    1. Click on the three dots in the upper right of Chrome and click on Settings
    2. Click on Privacy and Security
    3. Click on Site Settings under Privacy and Security
    4. Check the settings for Camera and Microphone.  They should be "Ask before accessing"
    5. Expand the Camera settings by click on the arrow
    6. Make sure "Ask before accessing (recommended)" is toggled to on.
    7. If you see reference to Cisco Meeting under the Block grouping, click on the trash can next to it to remove it from the block.
    8. Repeat these same steps for the Microphone.
    9. Then reboot.
    Q: I am experiencing glitchy video and audio.
    A: There are several things to check if you are experiencing glitchy video and audio together. When both audio and video are simultaneously showing issues, it is normally a sign of a network related problem.
    1. Visit and run a Speed Test. The desired result should be approximately 5 Mbps download and 5 Mbps upload, but connections as low as 2 Mbps download and 2 Mbps upload should still support a good quality conference experience.
    2. If you are running on WiFi, make sure you are in close proximity to your WiFi router. As you move further away from your WiFi router, even just one room away, you can begin to see available bandwidth diminish drastically.
    3. Run a "hardwire connection" to your computer by connecting it using a CAT5 or CAT6 ethernet cable to your nearest switch or router. A hardwired connection will provide you with a consistent connection with good bandwidth to your provider's equipment.